About Us - History & Philosophy
Working in a service industry, our clients will expect us to maintain a high level of customer awareness, care and consideration and the success of our own company will be effectively a mirror image of our clients own success and visa versa. We never forget that we are not only providing a quality service to our clients but also to our clients customers so it is essential that our team can demonstrate a full range of skills based upon acquired knowledge to meet our clients own criteria for success and understand its implications.
As we operate as an extension of our clients business it is imperative that our staff have worked in the insurance, legal or financial industries and this is paramount to the understanding of our clients business in its entirety. Our clients are relying upon our knowledge and experience, not only for the technical issues but also for matters like customer awareness and prompt and efficient reporting methods that fall in line with their own high standards and requirements.
Introducing our management team, George William Gager gained his experience in the insurance industry working within the claims departments of various leading insurers over the last 25 years and achieved management level within the industry. George was invited to join Knowles Mitchell & Co as a Director in 2005 and was delighted to accept such an exciting challenge to take the company forward. Daren Mitchell Hales was the founder member of Knowles Mitchell & Co which was formed in 2004 and prior to this Daren was employed in the field of accident investigation having spent many years prior employed in the legal industry as a litigation manager. Through hard work and commitment, Daren has laid the solid foundations in order for the company to flourish and move forward and both Daren and George believe that by having the career background in the industries they now wish to represent, they are indeed qualified to completely understand their clients needs thus enabling an effective service to be achieved and maintained.
With regards to our on-site claims investigation, our operatives mainly come from either insurance, legal, police or military backgrounds and prior to commencing employment with us they will undergo further extensive training with our training provider in Newark, ALM Training Ltd, who specialise in accident investigation training. We firmly believe that the quality of teaching at the college is second to none and in our opinion of the highest standard in the industry.
We are all striving to achieve the same objectives and believe that certainly in our industry where there are important issues to deal with you need to work on various projects as “partners”. For example, membership of regulatory and professional organisations to which both our company and our clients business’s belongs demonstrates our overall commitment not only for client/service provider but most importantly as “partners” striving for the same objectives within our industry.
Our staff are professional individuals with many years industry experience so without such “in house” experience we would be unable to service our client’s needs. In the majority of instances, we are the “face” that our clients customers will encounter so how we perform in these instances will be of paramount importance, therefore the more professional, friendly and competent we appear, the more chance that our enquiries are completed to the satisfaction of everyone concerned and we believe this adds value to any business situation.
We have excellent relationships with all of our clients and attend regular meetings and industry seminars with a view to furthering and improving our business relationship and service between us and to discuss the latest news in market developments. We feel that regular communication in whatever circumstance and at whatever level helps us learn all about our clients needs, current and future.
Customer retention is obviously very important to us and something that the foundation of our company have been built upon. In our view, customer retention can only be achieved based on a continued deliverance of standards that are required by that individual customer and most importantly by their respective clients.
What we can guarantee is that upon choosing Knowles Mitchell & Co to investigate claims on your behalf, your instruction will be given the attention it deserves and be dealt with on a prompt, professional and cost effective basis.